Support

Check if the magnetic back clip is secured tightly.

In intercom mode, music/FM will serve as background sound.

ASMAX provides 2 years warranty from the date of purchase and provides suppor for any issues.

This can be done in the app, but if the phone voice assistant is disabled, ASMAX will only execute the following offline voice commands: For example, Phone Pairing Group Mesh Free mode Group mode End intercom

Hold the function key and the volume key (+/-) simultaneously to turn on/off your microphone.

The hard mic should only be used in a single direction to avoid wind noise, ensuring the triangular arrow is pointed towards the mouth.

The app offers device languages in multiple countries, including English, German, Italian, French, Spanish, Japanese, Chinese, Korean, and Russian, which can be switched in the app.

If it pinches the ears after trying it on, remove the two original speakers position pads from the helmet and then attach the ASMAX speakers. If the sound is too low or unclear, you can use ear cushions placed in the speakers unit slot to reduce the distance between the ears and the headset, thereby enhancing sound clarity.

Universal pairing should be conducted in standby mode, and only one party should enter pairing mode while the other brand using phone pairing mode.

After receiving the product, download the ASMAXWORLD App and it is advised to perform an OTA upgrade immediately. We have some optimizations in the firmware and will regularly fix product bugs, such as issues with intercom/compatibility before the update, etc. Updating will bring a better user experience.

Group Mode is a private channel where team intercom requires group mesh connection; Free Mode is an open intercom channel that does not require group mesh connection.When you and your teammates are within the intercom range, just say "Free mode" or press the intercom button in standby mode to join the team and start intercom automatically. Group mode is recommended because it is more stable; Free mode is suitable for making friends.

Due to battery charging protection settings, the charger must not exceed 15V. It is recommended to contact customer support or disassemble the battery and replace it with a charger that is below 15V.

Besides half helmets, other helmet types are generally compatible. Hybrid mics are suitable for 3/4 helmets, while button mics are suitable for full-face helmets. If using a half helmet, you need to purchase Half Helmet Ear Pads Speaker Pockets separately.

The delay of 3-5 ms occurs because the MESH high-end technology algorithm requires analysis. Compared to similar MESH competitors, the difference is minimal, which is considered a normal state and does not affect regular use.

You can upgrade from ASMAX App - ASMAX WORLD. You do need to the cable, the software upgrade is Over the Air. ASMAX WORLD can get it on Google Play and the APP Store.

Sure, ASMAX devices are waterproof, we We are committed to bringing you the best riding experience.

F1 model and Z1 model can join in 10 people.

Yes, ASMAX features the Universal Pairing Function. However, before pairing with devices from other brands, please ensure that they also support this function. For more details on universal pairing, refer to the quick start guide (manual). Additionally, all ASMAX devices are compatible with each other.